How A Huge Utility Is Innovating With Chatbots For Better Customer Connections

At the end of the day, public and private utilities are service-oriented businesses. That means treating customers well and being responsive to their needs is just as important as the flow of water, electricity, natural gas, wastewater or internet service. We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Ambit Energy & Utilities handles 70 of the top utilities-related customer queries out of the box. Of the repetitive questions, leaving more time for our agents to focus on more demanding tasks. Integrate with your existing live chat or choose a chatbot-only strategy. [24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys. See what your customers see and guide them remotely with AR-powered visual assistance. Consider a utility company that uses Chat-GPT to create simulations of emergency situations for its staff.

Automate Customer Support with JennyBot

In an automated way, electricity outages and restoration of service can be communicated to customers. It is now already possible to send your own electric meter reading via chatbot or Whatsapp channels (automated with a bot). Some companies are already implementing chatbots that include instant payment methods to pay bills through this channel. Let’s resume the case where a user wants to download a specific power bill. With a transactional chatbot, if the user is logged in, the chatbot will be able to go search on the user’s account and return the bill directly into the chatbox, or even by email. [24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.

If you are interested in the things chatbots can offer you now and in the future, we invite you to fill out our form by clicking here to start your journey. Staying ahead of the technology curve means strengthening your competitive advantage. That is why we give you data-driven innovation insights into the utility sector. This time, you get to discover 5 hand-picked startups building chatbots for utility companies.

Automation of customer service and lead generation for electricity, gas, water and other utilities ⚡🔥💧

Employees can interact with these simulations, improving their problem-solving skills and readiness for real-life emergencies. By analyzing customer behavior, the AI model can generate insights that help utilities design targeted marketing campaigns. Consider a utility company that uses Chat-GPT to monitor changes in environmental regulations. The AI model could chatbots for utilities alert the company about any updates, ensuring compliance and avoiding potential penalties. Learn the benefits of each tool and decide the best fit for your organization, updated for 2021. Chatbot and Live Chat dominate in resolution time, defined in this experiment as the length of time it takes to get an answer from the point the question was asked.